# Supercut Sub-processors

Last updated: November 5, 2025

This page lists the sub-processors (third-party service providers) that Supercut uses to process data on behalf of our users. We carefully select our sub-processors to ensure they meet our standards for security, privacy, and compliance with applicable data protection laws.

Each sub-processor processes data only as necessary to provide their specific service. We maintain appropriate contractual safeguards with all sub-processors to protect your data and ensure compliance with GDPR and other applicable data protection regulations.

## Large Language Models

| Sub-processor | Data Processed | Purpose | Location |
| --- | --- | --- | --- |
| **Google Gemini**<br>AI language model provider | Video content and user prompts | Chapter, Title, Summary generation, Auto-Edit & AI Assistant features | United States |
| **Deepgram**<br>Speech-to-text AI service | Audio tracks from video recordings | Transcription | United States |
| **ElevenLabs**<br>Speech-to-text AI service | Audio tracks from video recordings | Transcription | United States |
| **OpenAI**<br>AI embedding model | Video titles and content metadata | Semantic search | United States |

## Hosting & Infrastructure

| Sub-processor | Data Processed | Purpose | Location |
| --- | --- | --- | --- |
| **AWS (Amazon Web Services)**<br>Cloud infrastructure provider | All application data including videos, user information, transcriptions, and system metadata | Core infrastructure for hosting, storage, computing, and video processing services | Ireland (EU) |
| **Cloudflare**<br>CDN and security services | IP addresses, request metadata, cached content, and security logs | Content delivery, DDoS protection, web application firewall, and performance optimization | Western Europe (EU) |
| **Mux**<br>Video streaming platform | Video files | Video encoding, streaming delivery | United States |
| **OakHost**<br>Hosting services provider | Video files and rendering data | Video rendering services | Germany (EU) |
| **Scaleway**<br>European cloud infrastructure | Video files and rendering data | Video rendering services | France (EU) |

## Payment Processing

| Sub-processor | Data Processed | Purpose | Location |
| --- | --- | --- | --- |
| **Stripe**<br>Payment processing platform | Payment information, billing details, transaction records, and customer payment methods | Processing subscription payments, managing billing, handling refunds, and payment fraud prevention | United States (with global payment processing) |

## Customer Service

| Sub-processor | Data Processed | Purpose | Location |
| --- | --- | --- | --- |
| **Intercom**<br>Customer messaging platform | User names, email addresses, usage data, conversation history, and support ticket information | Providing live chat support, customer communication, in-app messaging, and customer relationship management | United States |
| **Postmark**<br>Transactional email service | Email addresses, names, and email content including notifications, receipts, and account communications | Sending transactional emails such as account verification, notifications, password resets, and billing receipts | United States |

## Analytics

| Sub-processor | Data Processed | Purpose | Location |
| --- | --- | --- | --- |
| **Amplitude**<br>Product analytics platform | User behavior data, product usage metrics, session data, and event tracking information | Analyzing user behavior, tracking product engagement, understanding feature adoption, and improving user experience | United States |
| **Sentry**<br>Error tracking and monitoring | Error logs, stack traces, user IDs, browser information, and performance metrics | Monitoring application errors, tracking performance issues, and improving service reliability | United States |

## Updates to This List

We may update this list of sub-processors from time to time as we add or remove service providers. When we make material changes to our sub-processors that involve processing of personal data, we will notify our customers in accordance with our contractual obligations and applicable data protection laws.

For questions about our sub-processors or data processing practices, please contact us at [hello@supercut.ai](mailto:hello@supercut.ai).